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What I Did to Grow $20M Revenue as Founder of 3 B2B SaaS companies

Scaling out of founder-led sales, making first GTM hires, and leading with customer value past $1M

Adam Baker · Dealpad

Published September 6, 2024
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What you’ll learn

Adam Baker explains how to move from founder-led sales toward a scalable sales motion. He contrasts relationship-driven concessions with product, integration, security, and customer-value decisions that support growth.

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I'm going to talk about essentially building out of…

“I'm going to talk about essentially building out of founder lead sales um particularly um at the 1 million range ARR but going through and there's some principles that I've applied across three of my companies um that have stood me in pretty good stead when it comes to scaling out of foundered sales and there are some problems with it inherent problems I see a lot of companies make that I've made firstly um I'm just back from burning man who's been to burning”

Me so it was largely concluded by found a…

“me so it was largely concluded by found a relationships um I was given discounts and pricing concessions a lot um it was kind of off-road map products you know we want this you know oh we you don't have that we want this okay yeah we'll build it you know who cares um nobody else can do that apart from me that's not scalable um I was we were spending and I was spending so much time with our customers and it's great I love I'm I'm great friends with a bunch of my early”

Start to scope that out product Innovation starts to…

“start to scope that out product Innovation starts to happen and you start to say well for us to go out and win in this market you know we need to make sure we're integrated into sap we need to make sure we've got a sales force integration we need to make sure you know we've we've just got this we're connected into into the right ecosystems for and the workflows that this new type of customer is going to want from US security and compliance might be an issue you know we didn't think about securit”

Communicated that with the CEO and the CEO then…

“communicated that with the CEO and the CEO then wouldn't have made the decision that they made so focus on value not relationships and I'll talk a bit about that in a minute and for me this is the biggest lever to scale that you can think about and whoever's seen me talk before would have definitely heard me talk about this um what is your customer buying nailing that nailing that question will help you scale more than”

Founder-led momentum

“MY FOUNDER-LED SALES MOMENTUM M10 M11 M12 M13 M14 $62k $69k $58k $52k $54k $38k $51k $11k $43k $49k $0 $0 $27k $19k $500k ARR by month 14 < 6 month MRR pacing $500k M5 M6 M7 M8 M9 M2 M3 M4 M1 $0 $20K $40K $60K $80K”

Early GTM headcount

“GTM HEAD COUNT To first $500k ARR Me 1 1 SDR 2 At $500k ARR Head of Sales 1 2 SDR’s 2 2 Account Executives 3 2 Marketing 4”

Why new hires failed

“I SET THE NEW HIRES UP TO FAIL Discounts and pricing concessions made Sales largely concluded through founder relationships Off-roadmap product and features promised An unscalable amount of time invested in customer Different customers/company dna/use cases/value creation”

Knowing when to shift stages

“KNOW THE RIGHT TIME TO SHIFT STAGES $0-$1M $1M-$3M $3M-$6M Founder-led Sales-led Alliances $6M-$10M $10M-$30M Position for Up Market Scale fast Fast product iteration Land grab ICP Security & Compliance Segment customer base Product innovation Determine ICP Integrate Evaluate ICP Technical GTM hires Internationalize Reach repeatability Invest in success Hiring VP’s Hiring C-suite Expand market verticals Build playbooks Test up-market Build for Enterprise Create process”

Sell value rather than relationships

“3 PRINCIPLES FOR GROWTH Nail your hiring strategy for each stage of growth Sell value, not relationships Know what your customer is buying”

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About the speaker
Adam Baker

Adam Baker

CEO · Dealpad

Adam Baker is the co-founder and CEO of Dealpad. Adam has over 20 years of experience in software sales. He's on a mission to improve the experience for software sellers and buyers, by giving sales teams the tools and process to align with their buying committees.

Adam has founded, scaled, and exited two SaaS companies as CEO with $20M revenues and led global SaaS sales organizations, including at Salesforce.

Company revenue
$2.4M
Team size
16

Slide text

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20 passages

Scaling B2B SaaS revenue

  1. SaaSOpen, September 2024 What I Did to Grow $20M Revenue as Founder of 3 B2B SaaS companies Adam Baker Co-Founder & CEO, Dealpad.io

  2. Over the next 20 minutes I’m going to show you $0-$1M 3 MUST haves to grow past $1M Scaling out of founder-led sales Scale KYC Navigating each growth stage Making first GTM hires What’s Customer Buying? Lead with Value

  3. LEARN FROM THE MAN Radical Self-Reliance Radical Inclusion Radical Self-Expression Community Effort Immediacy

Founder-led sales momentum

  1. MY FOUNDER-LED SALES MOMENTUM M10 M11 M12 M13 M14 $62k $69k $58k $52k $54k $38k $51k $11k $43k $49k $0 $0 $27k $19k $500k ARR by month 14 < 6 month MRR pacing $500k M5 M6 M7 M8 M9 M2 M3 M4 M1 $0 $20K $40K $60K $80K

  2. M10 M11 M12 M13 M14 $62k $69k $58k $52k $54k $38k $51k $11k $43k $49k $0 $0 $27k $19k $500k ARR by month 14 < 6 month MRR pacing $500k M5 M6 M7 M8 M9 M2 M3 M4 M1 $0 $20K $40K $60K $80K MY FOUNDER-LED SALES MOMENTUM

  3. GTM HEAD COUNT To first $500k ARR Me 1 1 SDR 2 At $500k ARR Head of Sales 1 2 SDR’s 2 2 Account Executives 3 2 Marketing 4

Why sales stalled

  1. SALES DROPPED OFF A CLIFF M23 M24 $11k $14k $9k $17k $13k $4k $2.5k $48k $53k $37k $32k $241k ARR booked < 6 month MRR pacing $125k M18 M19 M20 M21 M22 M15 M16 M17 M14 $0 $20K $40K $60K

  2. CHURN Customers churned 7 Lost ARR $190k

  3. WHAT HAPPENED?

  4. I SET THE NEW HIRES UP TO FAIL Discounts and pricing concessions made Sales largely concluded through founder relationships Off-roadmap product and features promised An unscalable amount of time invested in customer Different customers/company dna/use cases/value creation

  5. I SET THE NEW HIRES UP TO FAIL No PMF Undefined ICP Zero consistency with use cases and value No playbooks, process or structure No repeatability

Matching GTM to growth stages

  1. KNOW THE RIGHT TIME TO SHIFT STAGES $0-$1M $1M-$3M $3M-$6M Founder-led Sales-led Alliances $6M-$10M $10M-$30M Position for Up Market Scale fast Fast product iteration Land grab ICP Security & Compliance Segment customer base Product innovation Determine ICP Integrate Evaluate ICP Technical GTM hires Internationalize Reach repeatability Invest in success Hiring VP’s Hiring C-suite Expand market verticals Build playbooks Test up-market Build for Enterprise Create process

  2. GTM STACK $0-$1M $1M-3M $3M-6M $6M+

Three growth principles

  1. 3 PRINCIPLES FOR GROWTH Nail your hiring strategy for each stage of growth Sell value, not relationships Know what your customer is buying

  2. WHAT ARE YOUR CUSTOMERS BUYING?

  3. WHAT ARE YOUR CUSTOMERS BUYING? Software that helps sellers align with their buyers Weak

  4. WHAT ARE YOUR CUSTOMERS BUYING? Buyer insights that improves sales efficiency and increases win-rates Average

  5. WHAT ARE YOUR CUSTOMERS BUYING? Move individual quota attainment to > 90% & scale revenue 3x faster Elite

  6. SELLERS DON’T CLOSE DEALS. BUYERS DO.

  7. SaaSOpen, September 2024 Thank you! [redacted email] Adam Baker Co-Founder & CEO, Dealpad.io Adam Baker Co-Founder & CEO, Dealpad.io