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Bootstrapping, Team Growing, & Fast Changes at Retention.Com

A reusable dataset keeps costs near fixed, while organic LinkedIn content and a prelaunch Google Form built the demand

Adam Robinson · Retention.com

Published September 6, 2024
About this resource

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What you’ll learn

Adam explains how compiling a reusable dataset can keep costs relatively fixed as the business grows. Adam describes using content and conversations to bring people along on the company’s journey and build relationships that lead to website traffic.

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Key moments

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Why the data business has strong margins

Adam explains how compiling a reusable dataset can keep costs relatively fixed as the business grows.

Summary ·Watch at 04:48

Building demand through organic LinkedIn content

Adam describes using content and conversations to bring people along on the company’s journey and build relationships that lead to website traffic.

Summary ·Watch at 09:30

Collecting prelaunch leads with a Google Form

Adam and Nathan discuss the simple form behind RB2B’s prelaunch leads and the customer discovery conversations that shaped the launch.

Summary ·Watch at 10:29

Connecting a focused audience to paid conversion

Adam discusses activation, trial-to-paid conversion, and RB2B’s credit-based offer for leads.

Summary ·Watch at 12:23

RB2B revenue growth

“RB2B Revenue Growth Adding $60k MRR Every Month!”

The cost of reckless expansion

“Reckless Expansion in 2023 = Overconfidence”

ICP and churn lesson

“Honing in on our ICP DIDN’T solve our churn problem (much to my surprise) We added a bunch of expensive senior (and junior) people with no processes Got FOMO, started behaving like a VC-backed co, lost bootstrapping roots Lessons Learned from Moving Too Fast: I screwed every THOUGHT I SOLVED CHURN HIRED TOO QUICKLY LOST DISCIPLINE”

LinkedIn content pivot

“Content Pivot Really Worked”

Hook, story, and CTA leads

“Hook + Story + CTA = 1637 Leads”

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Resource files

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  • Bootstrapping, Team Growing, & Fast Changes at Retention.Com - Slide Deck

About the speaker
Adam Robinson

Adam Robinson

CEO and Founder · Retention.com

Adam Robinson is the Founder & CEO of Retention.com. He's bootstrapped the company to $22m ARR in 4 years. Prior to Retention.com, he bootstrapped and sold Robly Email Marketing for $10m to Private Equity. Adam posts frequently on LinkedIn about his startup journey, and made an 18-episode docuseries last year called "Billion Dollar Challenge".

Company revenue
$22M

Slide text

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18 passages

Retention.com growth context

  1. SaaSOpen, September 2024 Bootstrapping, Team Growing, & Fast Changes at Retention.Com Adam Robinson CEO, Retention.com

  2. Retention.Com ARR Growth

RB2B revenue growth

  1. RB2B Revenue Growth Adding $60k MRR Every Month!

  2. Over the next 20 minutes Is he the King of Linkedin? P&L LAWSUIT TRIAL TO PAID

Profit and loss and expansion lessons

  1. Profit and Loss

  2. Reckless Expansion in 2023 = Overconfidence

  3. Honing in on our ICP DIDN’T solve our churn problem (much to my surprise) We added a bunch of expensive senior (and junior) people with no processes Got FOMO, started behaving like a VC-backed co, lost bootstrapping roots Lessons Learned from Moving Too Fast: I screwed every THOUGHT I SOLVED CHURN HIRED TOO QUICKLY LOST DISCIPLINE

  4. January 2024 (Retention.com)

Lawsuit marketing and transparency

  1. Lawsuit Marketing … and the bigger question about Transparency

  2. Lawsuit Marketing

LinkedIn conversion strategy

  1. Actually Converting on Linkedin

  2. Content Pivot Really Worked

  3. Hook + Story + CTA = 1637 Leads

  4. Strategy Change Due to Linkedin Megaphone

  5. 10% conversion is industry leading

Revenue-growth outcomes

  1. Retention.Com ARR Growth

  2. RB2B Revenue Growth

  3. SaaSOpen, September 2024 Thank you! Adam Robinson CEO, Retention.com