Client Success Manager Salary Overview
Client Success Managers at SaaS companies own the post-sale relationship with a portfolio of clients, driving adoption, retention, and expansion. The title is used interchangeably with Customer Success Manager at many companies. They work in close partnership with Account Managers on commercial negotiations and with Implementation Specialists during onboarding.
Client Success Manager compensation tracks closely with CSM market rates, often with variable components tied to net revenue retention and expansion. The role commonly progresses into Director of Customer Success for those moving into leadership. View all SaaS salary benchmarks.
Detailed Client Success Manager Compensation Breakdown
Percentile Band | Average Base Salary | # of salaries |
|---|---|---|
| Top 25% | $97,761 | 28 salaries |
| Middle 50% | $71,850 | 58 salaries |
| Bottom 25% | $43,785 | 26 salaries |
What Drives Higher Client Success Manager Pay?
Portfolio ARR managed — larger client books command higher pay
NRR and gross retention track record across multiple quarters
Enterprise vs. SMB clients — enterprise-focused managers earn significantly more
Expansion revenue ownership and upsell track record
Client Success Manager Compensation Structure
Base salary is 75–85% of total compensation
Variable pay tied to NRR, gross retention, and expansion metrics
Equity grants at growth-stage companies (0.02–0.1%)
Expansion bonuses for driving upsell and cross-sell within the client base
