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4 Key Considerations to Connect Product and GTM Strategies to Accelerate Growth at Every Stage

Scott Gifis · NoFraud

Published September 6, 2024
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What you’ll learn

The session connects product decisions with go-to-market strategy across a company’s stages of growth. It discusses adaptable pricing and packaging, a customer-lifecycle orientation, disciplined operating roles, and hiring for immediate business needs.

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Build pricing around product and GTM

“they value you how they buy you and how you grow your product uh and your business and so it's really important to be thoughtful about that the one thing I'll say to folks is people put a lot of energy and empasis UPF front about their pricing and packaging they they sort of agonize over the decisions relax you can change your pricing and packaging right just like everything else at different stages of your journey okay but again it has to be built on top of your product and it has to be built in a way that you're you're really thinking about what your go to market motion is so there's a”

Orient decisions around the lifecycle

“so right sort of on track yeah I just talk really fast and try not to throw up okay so um the the last the third one here is Orient around the customer life cycle what I mean by this is Orient everything around your customer life cycle and there's a couple things I I'm going to conflate my my cheat code slide in this slide but people often will confuse customer life cycle with customer Journey customer life cycle is your relationship with the customer the”

Define failure and hire GTM operations

“got to be really crisp on defining failure and be upfront and be hard about it and give yourself a deadline um and then the last piece here is you really want to make sure that you're go to mark first of all and I'll talk about this in the team building piece you go to market Ops person or rev Ops person is such a critical role do not skimp on that role hire that person early I also think you should hire ahead of people early but go to market Ops early and make sure that”

Hire for the work ahead now

“thing I talk about is hire for right now be really crisp in your mind about why you're hiring a person or why you're putting somebody into a new seat right and what that person is going to do over the next six or 12 months and be explicit about the goals if you're thinking about what this person's going to do three years from now you're thinking way too far ahead I get it it's exciting it's fun we want to bring this person in that had this big job at this other company and guess what they're not going to do for the next three years here until you're ready to to be at that stage so hire somebody that's”

Start with the product foundation

“#1 Your Product is the Foundation”

Use pricing as connective tissue

“#2 Pricing and Packaging is the Connective Tissue”

Apply packaging cheat codes

“Cheat Codes for Packaging Customer Centric Use Case Orientation Simple Wins Don’t Gate The Goal”

Instrument the customer lifecycle

“CHEAT CODES Instrument your business around your Customer Lifecycle, have a shared view across every department about the entrance and exit criteria at each stage. Everyone should be thinking collectively about how to increase performance at key leverage points. You can over invest in Acquisition and Support but you cannot over invest in Onboarding.”

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About the speaker
Scott Gifis

Scott Gifis

CEO · NoFraud

CEO of NoFraud, a company providing fraud prevention solutions to protect online merchants from chargebacks and fraud.

Company revenue
$10M

Slide text

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14 passages

Connecting product and go-to-market

  1. SaaSOpen, September 2024 Scott Gifis CEO, NoFraud ex Pres/COO, Frame.io, Adroll Limited Partner, GTMfund Key Considerations when Connecting Product & GTM Strategy to Accelerate Growth, at Every Stage

  2. #1 #2 #3 #4 Your Product is the Foundation Pricing & Packaging Connects Everything Orient Around the Customer Lifecycle Building Your Team and Tools Over the next 20 minutes I’m going to break down 4 key considerations

Product as the foundation

  1. #1 Your Product is the Foundation

  2. …for Everything!

  3. Acquisition Onboarding Retention & Expansion Product = GTM

Pricing and packaging

  1. #2 Pricing and Packaging is the Connective Tissue

  2. It's more than how people buy — it's how they think about, evaluate, and value you.

  3. Cheat Codes for Packaging Customer Centric Use Case Orientation Simple Wins Don’t Gate The Goal

  4. #3 Orient Around the Customer Lifecycle

  5. Cheat Codes for Alignment Lifecycle ≠ Journey One Model, All Motions Define Failure GTM Ops + Finance + BI

Teams and tools around the customer

  1. #4 Build Your Team and Tools Around Your Customer

  2. Cheat Codes for Building Teams & Tools Never One Eliminate “What If?” Grit, Now CS ≥ SDR Product 1st GTM, GTM 1st Product Automation ≠ Efficiency

  3. SaaSOpen, September 2024 Thank you! [redacted email] Scott Gifis CEO, NoFraud ex Pres/COO, Frame.io, Adroll Limited Partner, GTMfund

  4. CHEAT CODES Instrument your business around your Customer Lifecycle, have a shared view across every department about the entrance and exit criteria at each stage. Everyone should be thinking collectively about how to increase performance at key leverage points. You can over invest in Acquisition and Support but you cannot over invest in Onboarding.