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4 Key Considerations to Connect Product and GTM Strategies to Accelerate Growth at Every Stage

Pricing and packaging, a customer-lifecycle focus, clear operating roles and hiring for today's needs, across growth stages

Scott Gifis · NoFraud

Published September 6, 2024
About this resource
Format
SaaSOpen 2024 NYC
Length
20 min video
Inside
8 key moments
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What you’ll learn

The session connects product decisions with go-to-market strategy across a company’s stages of growth. It discusses adaptable pricing and packaging, a customer-lifecycle orientation, disciplined operating roles, and hiring for immediate business needs.

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Key moments

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Build pricing around product and GTM

“they value you how they buy you and how you grow your product uh and your business and so it's really important to be thoughtful about that the one thing I'll say to folks is people put a lot of energy and empasis UPF front about their pricing and packaging they they sort of agonize over the decisions relax you can change your pricing and packaging right just like everything else at different stages of your journey okay but again it has to be built on top of your product and it has to be built in a way that you're you're really thinking about what your go to market motion is so there's a”

Orient decisions around the lifecycle

“so right sort of on track yeah I just talk really fast and try not to throw up okay so um the the last the third one here is Orient around the customer life cycle what I mean by this is Orient everything around your customer life cycle and there's a couple things I I'm going to conflate my my cheat code slide in this slide but people often will confuse customer life cycle with customer Journey customer life cycle is your relationship with the customer the”

Define failure and hire GTM operations

“got to be really crisp on defining failure and be upfront and be hard about it and give yourself a deadline um and then the last piece here is you really want to make sure that you're go to mark first of all and I'll talk about this in the team building piece you go to market Ops person or rev Ops person is such a critical role do not skimp on that role hire that person early I also think you should hire ahead of people early but go to market Ops early and make sure that”

Hire for the work ahead now

“thing I talk about is hire for right now be really crisp in your mind about why you're hiring a person or why you're putting somebody into a new seat right and what that person is going to do over the next six or 12 months and be explicit about the goals if you're thinking about what this person's going to do three years from now you're thinking way too far ahead I get it it's exciting it's fun we want to bring this person in that had this big job at this other company and guess what they're not going to do for the next three years here until you're ready to to be at that stage so hire somebody that's”

Start with the product foundation

“#1 Your Product is the Foundation”

Use pricing as connective tissue

“#2 Pricing and Packaging is the Connective Tissue”

Apply packaging cheat codes

“Cheat Codes for Packaging Customer Centric Use Case Orientation Simple Wins Don’t Gate The Goal”

Instrument the customer lifecycle

“CHEAT CODES Instrument your business around your Customer Lifecycle, have a shared view across every department about the entrance and exit criteria at each stage. Everyone should be thinking collectively about how to increase performance at key leverage points. You can over invest in Acquisition and Support but you cannot over invest in Onboarding.”

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About the speaker
Scott Gifis

Scott Gifis

CEO · NoFraud

CEO of NoFraud, a company providing fraud prevention solutions to protect online merchants from chargebacks and fraud.

Company revenue
$10M

Slide by slide

Each slide with a short explanation of what it shows. Open the slide text for its exact wording.

17 passages

Connecting product and go-to-market

  1. Slide text

    SaaSOpen, September 2024 Scott Gifis CEO, NoFraud ex Pres/COO, Frame.io, Adroll Limited Partner, GTMfund Key Considerations when Connecting Product & GTM Strategy to Accelerate Growth, at Every Stage

  2. Four strategic considerations

    The talk is organized around product, pricing and packaging, the customer lifecycle, and the team and tools.

    Slide text

    #1 #2 #3 #4 Your Product is the Foundation Pricing & Packaging Connects Everything Orient Around the Customer Lifecycle Building Your Team and Tools Over the next 20 minutes I’m going to break down 4 key considerations

Product as the foundation

  1. Product is the foundation

    The first section focuses on product as the base for go-to-market decisions.

    Slide text

    #1 Your Product is the Foundation

  2. Product shapes everything

    This transition emphasizes that product choices affect the rest of the go-to-market system.

    Slide text

    …for Everything!

  3. Product spans the customer lifecycle

    The graphic connects acquisition, onboarding, and retention and expansion under the idea that product is part of go-to-market.

    Slide text

    Acquisition Onboarding Retention & Expansion Product = GTM

Pricing and packaging

  1. Pricing connects the system

    The second section introduces pricing and packaging as connective tissue across the business.

    Slide text

    #2 Pricing and Packaging is the Connective Tissue

  2. Pricing shapes how buyers evaluate you

    Pricing and packaging influence how people think about, evaluate, and value a product, beyond the mechanics of purchase.

    Slide text

    It's more than how people buy — it's how they think about, evaluate, and value you.

  3. Four packaging principles

    The slide groups packaging advice into customer centricity, use-case orientation, simple wins, and not gating the goal.

    Slide text

    Cheat Codes for Packaging Customer Centric Use Case Orientation Simple Wins Don’t Gate The Goal

  4. Orient around the customer lifecycle

    The third section shifts the strategy toward the customer lifecycle.

    Slide text

    #3 Orient Around the Customer Lifecycle

  5. A lifecycle maps stages and outcomes

    A broad workflow diagram connects entry criteria, awareness, interest, consideration, onboarding, and later customer outcomes. It also maps team activities to those stages.

  6. Lifecycle stages connect teams

    The closer view makes the lifecycle sequence clearer and places product, marketing, sales, and customer roles and actions under different stages.

  7. Align around one lifecycle model

    The slide recommends using one shared model across go-to-market motions, defining failure, and involving operations, finance, and business intelligence.

    Slide text

    Cheat Codes for Alignment Lifecycle ≠ Journey One Model, All Motions Define Failure GTM Ops + Finance + BI

Teams and tools around the customer

  1. Build teams around customers

    The fourth section focuses on organizing people and tools around customer needs.

    Slide text

    #4 Build Your Team and Tools Around Your Customer

  2. Team and tool design principles

    The slide lists practical principles including avoiding a one-size-fits-all team, removing unnecessary what-if process, acting with urgency, and balancing customer success and sales development.

    Slide text

    Cheat Codes for Building Teams & Tools Never One Eliminate “What If?” Grit, Now CS ≥ SDR Product 1st GTM, GTM 1st Product Automation ≠ Efficiency

  3. Thank you from Scott Gifis

    The speaker closes with a thank-you and an invitation to connect.

    Slide text

    SaaSOpen, September 2024 Thank you! [redacted email] Scott Gifis CEO, NoFraud ex Pres/COO, Frame.io, Adroll Limited Partner, GTMfund

  4. Lifecycle workflow in closer view

    The expanded workflow adds detail on customer outcomes and activities across later lifecycle stages. Fine-print labels are not repeated here.

  5. Instrument the customer lifecycle

    The recap recommends giving every department a shared view of lifecycle entry and exit criteria and focusing together on leverage points. It cautions against overinvesting in acquisition and support while neglecting onboarding.

    Slide text

    CHEAT CODES Instrument your business around your Customer Lifecycle, have a shared view across every department about the entrance and exit criteria at each stage. Everyone should be thinking collectively about how to increase performance at key leverage points. You can over invest in Acquisition and Support but you cannot over invest in Onboarding.