SaaS Salary Benchmarks

Director of Customer Experience Salary Benchmarks

Compensation data for the Director of Customer Experience role at US SaaS companies, based on 48 verified salaries.

Quartile breakdown All SaaS roles

Base salary · US SaaS48 salaries

$100,000

Median base salary

Bottom 25% avg$60,749Top 25% avg$150,272

Average base salary: $109,808
Typical range (P25–P75): $90,000–$141,934
Salaries analyzed: 48

Hiring for this role? At the median, one Director of Customer Experience costs $100,000 a year in base salary.

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Overview

48 salaries

Director of Customer Experience Salary Overview

Bottom 25% AverageAverage of the lowest-paid quarter · 7 salaries: $60,749
Middle 50% AverageAverage of the middle half · 28 salaries: $103,286
Top 25% AverageAverage of the highest-paid quarter · 13 salaries: $150,272

Median Director of Customer Experience base pay by pay period

Per year: $100,000
Per month: $8,333
Every two weeks: $3,846
Per hour: $48.08

Base-pay equivalents before tax; hourly assumes 2,080 working hours a year.

Director of Customer Experience salaries at SaaS companies average $109,808, with typical salaries ranging from $90,000 to $141,934. Based on 48 real salary data points from SaaS companies.

Quartile bands

Employees · annualized base

Detailed Director of Customer Experience Compensation Breakdown

Director of Customer Experience base salary by percentile band
Percentile Band	Salary range	Average Base Salary	# of salaries
Top 25%	$141,934 and up	$150,272	13 salaries
Middle 50%	$90,000–$141,934	$103,286	28 salaries
Bottom 25%	Under $90,000	$60,749	7 salaries

Hiring budget

Base salary · fully loaded

What Does a Director of Customer Experience Cost to Hire?

Budget for Director of Customer Experience hires at the 25th percentile, median and 75th percentile of this benchmark, as base salary and as fully loaded cost.

Pay level

Hires

One Director of Customer Experience hire at the median: $100,000 a year in base salary, $125,000–$140,000 fully loaded.

Cost of one hire by pay level
Per hire	P2525th percentile	MedianMedian	P7575th percentile
Base salary / year	$90,000	$100,000	$141,934
Base salary / month	$7,500	$8,333	$11,828
Fully loaded / year1.25–1.4× base	$112,500–$126,000	$125,000–$140,000	$177,418–$198,708
Fully loaded / month1.25–1.4× base	$9,375–$10,500	$10,417–$11,667	$14,785–$16,559

Fully loaded adds employer payroll taxes, health and retirement benefits, software seats, and equipment at 1.25–1.4× base salary. That multiplier is a planning rule of thumb applied to this benchmark, not a surveyed cost figure. Commission, bonus, equity, and recruiting fees are not included.

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Key insights

Director of Customer Experience Pay by the Numbers

The middle half of Director of Customer Experience salaries spans $90,000–$141,934: a $51,934 spread, 52% of the $100,000 median.
A 75th-percentile Director of Customer Experience earns 1.6× the 25th-percentile salary.
The Director of Customer Experience median is 24% below the median Leadership role ($132,000 across 91 roles).

What Drives Higher Director of Customer Experience Pay?

Years of experience and proven track record
Company stage and funding (later stage typically pays more)
Technical expertise and specialization
Location and remote work policies

FAQ

Director of Customer Experience salary

On a median base salary of $100,000, a Director of Customer Experience at a US SaaS company makes about $8,333 a month, $3,846 every two weeks, or $48.08 an hour over 2,080 working hours a year. The middle half of salaries (25th–75th percentile) works out to $7,500–$11,828 a month. These are base-pay equivalents before tax, and they leave out bonus, commission, and equity.

Expect the lower half of this benchmark. Across 48 verified SaaS Director of Customer Experience salaries, the 25th percentile is $90,000 and the median is $100,000. A Director of Customer Experience at a seed or Series A startup, or at a bootstrapped company under roughly $10M ARR, will often land between those two figures. Base pay typically moves toward and past the $141,934 75th percentile as the company adds headcount and ARR. Those stage bands are a rule of thumb applied to this benchmark, not a breakdown by company size, which the dataset does not report.

Budget for more than base salary. On a median base of $100,000, the fully loaded cost of a US Director of Customer Experience is roughly $125,000–$140,000 per year once employer payroll taxes (~7.65% FICA plus federal and state unemployment), health and retirement benefits, software seats, and equipment are added. That 1.25–1.4x multiplier is a planning rule of thumb applied to the benchmark on this page, not a surveyed cost figure. Commission, bonuses, and equity sit on top where the role carries them. Also budget one-off hiring costs: agency recruiting fees commonly run 15–25% of first-year base, and a new hire takes weeks to months to reach full productivity.

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