Overview
Head of Customer Success Salary Overview
- Bottom 25% Average
$33,528
Early-stage startups
- Middle 50% Average
$90,888
Growth companies
- Top 25% Average
$162,885
Late-stage/public companies
Heads of Customer Success at SaaS companies lead the CS organization, owning retention, expansion, and customer health. They manage Directors of Customer Success, Customer Success Managers, and Implementation Specialists. The role typically reports to the CRO or CEO and partners closely with Head of Sales.
Head of Customer Success compensation reflects the role's direct impact on net revenue retention and expansion revenue. The career path focuses on driving retention and customer outcomes, advancing to VP of Customer Success. View all SaaS salary benchmarks.
Quartile bands
Detailed Head of Customer Success Compensation Breakdown
Top 25%
$162,885
29 salaries
Middle 50%
$90,888
65 salaries
Bottom 25%
$33,528
19 salaries
Percentile Band | Average Base Salary | # of salaries |
|---|---|---|
| Top 25% | $162,885 | 29 salaries |
| Middle 50% | $90,888 | 65 salaries |
| Bottom 25% | $33,528 | 19 salaries |
Key insights
What Drives Higher Head of Customer Success Pay?
NRR and GRR ownership — direct accountability for retention metrics
Customer base size and total ARR under management
Enterprise vs SMB focus — enterprise CS leaders earn more
Upsell and expansion revenue responsibility
Head of Customer Success Compensation Structure
Base salary is the primary component (70–80% of total comp)
Variable pay tied to NRR, GRR, and churn reduction targets
Equity grants significant at growth-stage companies (0.05–0.3%)
Expansion bonuses for exceeding upsell and cross-sell targets
FAQ
Frequently Asked Questions
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