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How TeamSupport Builds a $10M-$25M ARR Support Business With Customer Referrals

TeamSupport CEO Grant Stanis explains his $10K+ average contracts, Level Equity ownership and how referrals, communities and webinars replace paid marketing.

Grant Stanis · TeamSupport

Published March 18, 2026
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What you’ll learn

Grant Stanis, CEO of TeamSupport, explains how the B2B support ticketing company serves over a thousand customers paying well over $10,000 a year on average, with ARR he places between $10M and $25M. He covers Level Equity's ownership, a lost top-10 customer, why he would take a $175M offer, and how customer introductions, communities and webinars drive growth instead of paid marketing.

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Key moments

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Average contract size

“The average customer is paying us well over $10,000.”
Watch at 04:01

Telling the board about a loss

“this happens to every great CEO. Thanks for telling me. We know that this was a hard message. Now what are you going to do to go recover that revenue?”
Watch at 08:36

The $175M offer math

“That's an 8.75 x multiple. That is a great return for a private equity to get eight seven five, like, take it in a heartbeat.”
Watch at 12:03

Growth via customer introductions

“and we go and we say to them, Hey, can you make an introduction for me? And by the way, we'll give you, you know, like a discount on your renewal as a result of that.”
Watch at 13:06

Webinar registrations and turnout

“I wanna say that we had about 400 registered and about 300 showed up give or take.”
Watch at 14:33

Resource files

About the speaker

Grant Stanis

CEO · TeamSupport

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