Set expectations and evaluate mental models
“allowed us to then spring up to those other areas and I went from the person that was the fixer and the implementer to a person that did three things I clearly communicated my expectations I clearly communicated the timeline on which I needed those expectations to be met and I evaluated the mental model by which people created solutions to create those outcomes and when I did that that's when I went from being a VP or whatever to an executive and I felt like I was really helping Outreach again so”
