SaaS Salary Benchmarks

Technical Support Manager Salary Benchmarks

Compensation data for the Technical Support Manager role at US SaaS companies, based on 60 verified salaries.

Quartile breakdownAll SaaS roles
Base salary · US SaaS60 salaries
$48,073
Median base salary
Bottom 25% avg$30,000Top 25% avg$73,693
Average base salary
$55,800
Typical range (P25–P75)
$43,798–$73,693
Salaries analyzed
60

Hiring for this role? At the median, one Technical Support Manager costs $48,073 a year in base salary.

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Overview
60 salaries

Technical Support Manager Salary Overview

Bottom 25% AverageAverage of the lowest-paid quarter · 6 salaries
$30,000
Middle 50% AverageAverage of the middle half · 37 salaries
$51,763
Top 25% AverageAverage of the highest-paid quarter · 17 salaries
$73,693

Median Technical Support Manager base pay by pay period

Per year
$48,073
Per month
$4,006
Every two weeks
$1,849
Per hour
$23.11
Base-pay equivalents before tax; hourly assumes 2,080 working hours a year.

Technical Support Manager salaries at SaaS companies average $55,800, with typical salaries ranging from $43,798 to $73,693. Based on 60 real salary data points from SaaS companies.

Quartile bands
Employees · annualized base

Detailed Technical Support Manager Compensation Breakdown

Technical Support Manager base salary by percentile band
Percentile BandSalary rangeAverage Base Salary# of salaries
Top 25%$73,693 and up$73,69317 salaries
Middle 50%$43,798–$73,693$51,76337 salaries
Bottom 25%Under $43,798$30,0006 salaries
Hiring budget
Base salary · fully loaded

What Does a Technical Support Manager Cost to Hire?

Budget for Technical Support Manager hires at the 25th percentile, median and 75th percentile of this benchmark, as base salary and as fully loaded cost.

Pay level
Hires
1

One Technical Support Manager hire at the median: $48,073 a year in base salary, $60,091–$67,302 fully loaded.

Cost of one hire by pay level
Per hireP25MedianP75
Base salary / year$43,798$48,073$73,693
Base salary / month$3,650$4,006$6,141
Fully loaded / year1.25–1.4× base$54,748–$61,318$60,091–$67,302$92,116–$103,170
Fully loaded / month1.25–1.4× base$4,562–$5,110$5,008–$5,608$7,676–$8,598
Fully loaded adds employer payroll taxes, health and retirement benefits, software seats, and equipment at 1.25–1.4× base salary. That multiplier is a planning rule of thumb applied to this benchmark, not a surveyed cost figure. Commission, bonus, equity, and recruiting fees are not included.

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Key insights

Technical Support Manager Pay by the Numbers

  • The middle half of Technical Support Manager salaries spans $43,798–$73,693: a $29,895 spread, 62% of the $48,073 median.
  • A 75th-percentile Technical Support Manager earns 1.7× the 25th-percentile salary.
  • The Technical Support Manager median is 31% below the median Operations, Finance & People role ($70,000 across 114 roles).

What Drives Higher Technical Support Manager Pay?

  • Years of experience and proven track record
  • Company stage and funding (later stage typically pays more)
  • Technical expertise and specialization
  • Location and remote work policies
FAQ
Technical Support Manager salary

On a median base salary of $48,073, a Technical Support Manager at a US SaaS company makes about $4,006 a month, $1,849 every two weeks, or $23.11 an hour over 2,080 working hours a year. The middle half of salaries (25th–75th percentile) works out to $3,650–$6,141 a month. These are base-pay equivalents before tax, and they leave out bonus, commission, and equity.

Expect the lower half of this benchmark. Across 60 verified SaaS Technical Support Manager salaries, the 25th percentile is $43,798 and the median is $48,073. A Technical Support Manager at a seed or Series A startup, or at a bootstrapped company under roughly $10M ARR, will often land between those two figures. Base pay typically moves toward and past the $73,693 75th percentile as the company adds headcount and ARR. Those stage bands are a rule of thumb applied to this benchmark, not a breakdown by company size, which the dataset does not report.

Budget for more than base salary. On a median base of $48,073, the fully loaded cost of a US Technical Support Manager is roughly $60,091–$67,302 per year once employer payroll taxes (~7.65% FICA plus federal and state unemployment), health and retirement benefits, software seats, and equipment are added. That 1.25–1.4x multiplier is a planning rule of thumb applied to the benchmark on this page, not a surveyed cost figure. Commission, bonuses, and equity sit on top where the role carries them. Also budget one-off hiring costs: agency recruiting fees commonly run 15–25% of first-year base, and a new hire takes weeks to months to reach full productivity.

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