SaaS Salary Benchmarks

Director of Client Success Salary Benchmarks

Compensation data for the Director of Client Success role at US SaaS companies, based on 27 verified salaries.

Quartile breakdown All SaaS roles

Base salary · US SaaS27 salaries

$108,337

Median base salary

Bottom 25% avg$76,429Top 25% avg$140,348

Average base salary: $106,074
Typical range (P25–P75): $84,850–$135,757
Salaries analyzed: 27

Hiring for this role? At the median, one Director of Client Success costs $108,337 a year in base salary.

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Overview

27 salaries

Director of Client Success Salary Overview

Bottom 25% AverageAverage of the lowest-paid quarter · 7 salaries: $76,429
Middle 50% AverageAverage of the middle half · 12 salaries: $100,519
Top 25% AverageAverage of the highest-paid quarter · 8 salaries: $140,348

Median Director of Client Success base pay by pay period

Per year: $108,337
Per month: $9,028
Every two weeks: $4,167
Per hour: $52.09

Base-pay equivalents before tax; hourly assumes 2,080 working hours a year.

Director of Client Success salaries at SaaS companies average $106,074, with typical salaries ranging from $84,850 to $135,757. Based on 27 real salary data points from SaaS companies.

Quartile bands

Employees · annualized base

Detailed Director of Client Success Compensation Breakdown

Director of Client Success base salary by percentile band
Percentile Band	Salary range	Average Base Salary	# of salaries
Top 25%	$135,757 and up	$140,348	8 salaries
Middle 50%	$84,850–$135,757	$100,519	12 salaries
Bottom 25%	Under $84,850	$76,429	7 salaries

Hiring budget

Base salary · fully loaded

What Does a Director of Client Success Cost to Hire?

Budget for Director of Client Success hires at the 25th percentile, median and 75th percentile of this benchmark, as base salary and as fully loaded cost.

Pay level

Hires

One Director of Client Success hire at the median: $108,337 a year in base salary, $135,421–$151,672 fully loaded.

Cost of one hire by pay level
Per hire	P2525th percentile	MedianMedian	P7575th percentile
Base salary / year	$84,850	$108,337	$135,757
Base salary / month	$7,071	$9,028	$11,313
Fully loaded / year1.25–1.4× base	$106,063–$118,790	$135,421–$151,672	$169,696–$190,060
Fully loaded / month1.25–1.4× base	$8,839–$9,899	$11,285–$12,639	$14,141–$15,838

Fully loaded adds employer payroll taxes, health and retirement benefits, software seats, and equipment at 1.25–1.4× base salary. That multiplier is a planning rule of thumb applied to this benchmark, not a surveyed cost figure. Commission, bonus, equity, and recruiting fees are not included.

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Key insights

Director of Client Success Pay by the Numbers

The middle half of Director of Client Success salaries spans $84,850–$135,757: a $50,907 spread, 47% of the $108,337 median.
A 75th-percentile Director of Client Success earns 1.6× the 25th-percentile salary.
The Director of Client Success median is 18% below the median Leadership role ($132,000 across 91 roles).

What Drives Higher Director of Client Success Pay?

Years of experience and proven track record
Company stage and funding (later stage typically pays more)
Technical expertise and specialization
Location and remote work policies

FAQ

Director of Client Success salary

On a median base salary of $108,337, a Director of Client Success at a US SaaS company makes about $9,028 a month, $4,167 every two weeks, or $52.09 an hour over 2,080 working hours a year. The middle half of salaries (25th–75th percentile) works out to $7,071–$11,313 a month. These are base-pay equivalents before tax, and they leave out bonus, commission, and equity.

Expect the lower half of this benchmark. Across 27 verified SaaS Director of Client Success salaries, the 25th percentile is $84,850 and the median is $108,337. A Director of Client Success at a seed or Series A startup, or at a bootstrapped company under roughly $10M ARR, will often land between those two figures. Base pay typically moves toward and past the $135,757 75th percentile as the company adds headcount and ARR. Those stage bands are a rule of thumb applied to this benchmark, not a breakdown by company size, which the dataset does not report.

Budget for more than base salary. On a median base of $108,337, the fully loaded cost of a US Director of Client Success is roughly $135,421–$151,672 per year once employer payroll taxes (~7.65% FICA plus federal and state unemployment), health and retirement benefits, software seats, and equipment are added. That 1.25–1.4x multiplier is a planning rule of thumb applied to the benchmark on this page, not a surveyed cost figure. Commission, bonuses, and equity sit on top where the role carries them. Also budget one-off hiring costs: agency recruiting fees commonly run 15–25% of first-year base, and a new hire takes weeks to months to reach full productivity.

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