SaaS Salary Benchmarks

Customer Success Salary Benchmarks

Compensation data for the Customer Success role at US SaaS companies, based on 53 verified salaries.

Quartile breakdownAll SaaS roles
Base salary · US SaaS53 salaries
$65,806
Median base salary
Bottom 25% avg$13,446Top 25% avg$325,329
Average base salary
$120,524
Typical range (P25–P75)
$20,400–$76,500
Salaries analyzed
53

Hiring for this role? At the median, one Customer Success costs $65,806 a year in base salary.

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Overview
53 salaries

Customer Success Salary Overview

Bottom 25% AverageAverage of the lowest-paid quarter · 13 salaries
$13,446
Middle 50% AverageAverage of the middle half · 25 salaries
$53,323
Top 25% AverageAverage of the highest-paid quarter · 15 salaries
$325,329

Median Customer Success base pay by pay period

Per year
$65,806
Per month
$5,484
Every two weeks
$2,531
Per hour
$31.64
Base-pay equivalents before tax; hourly assumes 2,080 working hours a year.

Customer Success salaries at SaaS companies average $120,524, with typical salaries ranging from $20,400 to $76,500. Based on 53 real salary data points from SaaS companies.

Quartile bands
Employees · annualized base

Detailed Customer Success Compensation Breakdown

Customer Success base salary by percentile band
Percentile BandSalary rangeAverage Base Salary# of salaries
Top 25%$76,500 and up$325,32915 salaries
Middle 50%$20,400–$76,500$53,32325 salaries
Bottom 25%Under $20,400$13,44613 salaries
Hiring budget
Base salary · fully loaded

What Does a Customer Success Cost to Hire?

Budget for Customer Success hires at the 25th percentile, median and 75th percentile of this benchmark, as base salary and as fully loaded cost.

Pay level
Hires
1

One Customer Success hire at the median: $65,806 a year in base salary, $82,258–$92,129 fully loaded.

Cost of one hire by pay level
Per hireP25MedianP75
Base salary / year$20,400$65,806$76,500
Base salary / month$1,700$5,484$6,375
Fully loaded / year1.25–1.4× base$25,500–$28,560$82,258–$92,129$95,625–$107,100
Fully loaded / month1.25–1.4× base$2,125–$2,380$6,855–$7,677$7,969–$8,925
Fully loaded adds employer payroll taxes, health and retirement benefits, software seats, and equipment at 1.25–1.4× base salary. That multiplier is a planning rule of thumb applied to this benchmark, not a surveyed cost figure. Commission, bonus, equity, and recruiting fees are not included.

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Key insights

Customer Success Pay by the Numbers

  • The middle half of Customer Success salaries spans $20,400–$76,500: a $56,100 spread, 85% of the $65,806 median.
  • A 75th-percentile Customer Success earns 3.8× the 25th-percentile salary.
  • The Customer Success median is 1% above the median Customer Success & Support role ($65,000 across 23 roles).

What Drives Higher Customer Success Pay?

  • Years of experience and proven track record
  • Company stage and funding (later stage typically pays more)
  • Technical expertise and specialization
  • Location and remote work policies
FAQ
Customer Success salary

On a median base salary of $65,806, a Customer Success at a US SaaS company makes about $5,484 a month, $2,531 every two weeks, or $31.64 an hour over 2,080 working hours a year. The middle half of salaries (25th–75th percentile) works out to $1,700–$6,375 a month. These are base-pay equivalents before tax, and they leave out bonus, commission, and equity.

Expect the lower half of this benchmark. Across 53 verified SaaS Customer Success salaries, the 25th percentile is $20,400 and the median is $65,806. A Customer Success at a seed or Series A startup, or at a bootstrapped company under roughly $10M ARR, will often land between those two figures. Base pay typically moves toward and past the $76,500 75th percentile as the company adds headcount and ARR. Those stage bands are a rule of thumb applied to this benchmark, not a breakdown by company size, which the dataset does not report.

Budget for more than base salary. On a median base of $65,806, the fully loaded cost of a US Customer Success is roughly $82,258–$92,129 per year once employer payroll taxes (~7.65% FICA plus federal and state unemployment), health and retirement benefits, software seats, and equipment are added. That 1.25–1.4x multiplier is a planning rule of thumb applied to the benchmark on this page, not a surveyed cost figure. Commission, bonuses, and equity sit on top where the role carries them. Also budget one-off hiring costs: agency recruiting fees commonly run 15–25% of first-year base, and a new hire takes weeks to months to reach full productivity.

Hiring for this role? See what your revenue qualifies you for.

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