Customer Success Team Lead Salary Overview
Customer Success Team Leads at SaaS companies sit at the intersection of individual contributor and management, retaining their own book of accounts while guiding and mentoring a small group of Customer Success Managers. They often serve as the escalation point for complex accounts and work closely with the Director of Customer Success on team processes and playbooks.
Customer Success Team Lead compensation reflects the leadership premium above senior CSM pay, while remaining below full Director-level benchmarks. This role is a common step toward Senior Customer Success Manager or Director of Customer Success for high performers. View all SaaS salary benchmarks.
Detailed Customer Success Team Lead Compensation Breakdown
Percentile Band | Average Base Salary | # of salaries |
|---|---|---|
| Top 25% | $108,267 | 15 salaries |
| Middle 50% | $68,929 | 28 salaries |
| Bottom 25% | $17,171 | 14 salaries |
What Drives Higher Customer Success Team Lead Pay?
Team size managed alongside personal account portfolio
NRR and gross retention outcomes across both personal and team accounts
Enterprise account experience — executive relationship management at scale
Company ARR stage — growth-stage SaaS pays premiums for CS leaders
Customer Success Team Lead Compensation Structure
Base salary is the primary component (80–90% of total comp)
Leadership premium of 10–20% above senior CSM pay bands
Variable pay tied to team NRR, individual retention, and expansion metrics
Equity grants at growth-stage companies (0.05–0.15%)
