Use the Voice of the Customer Playbook for a 140% Revenue Boost and 30-Point NPS Increase

Templates and Course Files

• Video
• Use the Voice of the Customer Playbook for a 140% Revenue Boost and 30-Point NPS Increase - Slide DeckGo to asset

Course Content

Customer Success as a Catalyst

3A’s for the Voice of the Customer

3:01 - 4:14

Value Creation Framework

4:15 - 5:59

Business Value Drivers & Critical Path

6:00 - 6:24

Customer Success for Force Multiplier

Feeding the Machine & the 3P’s

6:24 - 8:08

Capture & Quantify

8:09 - 9:32

Build the Cadence

9:33 - 11:09

Customer Success as a Rosetta Stone for Releases

3R’s for Sustainability

11:10 - 12:25

The Results

12:26 - 13:51

The Rigor & Framework

13:52 - 17:00

Instructor

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William Radcliffe

Managing Director of Launch by NTT Data

Revenue: $40M

Fast growing SaaS companies offer this course to their employees

Excel file and training we used to launch our profit sharing plan at our $3m ARR SaaS company.