SaaS Salary Benchmarks

Technical Support Salary Benchmarks

Compensation data for the Technical Support role at US SaaS companies, based on 19 verified salaries.

Quartile breakdown All SaaS roles

Base salary · US SaaS19 salaries

$45,760

Median base salary

Bottom 25% avg$41,600Top 25% avg$47,840

Average base salary: $45,651
Typical range (P25–P75): $43,680–$47,840
Salaries analyzed: 19

Hiring for this role? At the median, one Technical Support costs $45,760 a year in base salary.

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Overview

19 salaries

Technical Support Salary Overview

Bottom 25% AverageAverage of the lowest-paid quarter · 5 salaries: $41,600
Middle 50% AverageAverage of the middle half · 5 salaries: $45,760
Top 25% AverageAverage of the highest-paid quarter · 9 salaries: $47,840

Median Technical Support base pay by pay period

Per year: $45,760
Per month: $3,813
Every two weeks: $1,760
Per hour: $22.00

Base-pay equivalents before tax; hourly assumes 2,080 working hours a year.

Technical Support salaries at SaaS companies average $45,651, with typical salaries ranging from $43,680 to $47,840. Based on 19 real salary data points from SaaS companies.

Quartile bands

Employees · annualized base

Detailed Technical Support Compensation Breakdown

Technical Support base salary by percentile band
Percentile Band	Salary range	Average Base Salary	# of salaries
Top 25%	$47,840 and up	$47,840	9 salaries
Middle 50%	$43,680–$47,840	$45,760	5 salaries
Bottom 25%	Under $43,680	$41,600	5 salaries

Hiring budget

Base salary · fully loaded

What Does a Technical Support Cost to Hire?

Budget for Technical Support hires at the 25th percentile, median and 75th percentile of this benchmark, as base salary and as fully loaded cost.

Pay level

Hires

One Technical Support hire at the median: $45,760 a year in base salary, $57,200–$64,064 fully loaded.

Cost of one hire by pay level
Per hire	P2525th percentile	MedianMedian	P7575th percentile
Base salary / year	$43,680	$45,760	$47,840
Base salary / month	$3,640	$3,813	$3,987
Fully loaded / year1.25–1.4× base	$54,600–$61,152	$57,200–$64,064	$59,800–$66,976
Fully loaded / month1.25–1.4× base	$4,550–$5,096	$4,767–$5,339	$4,983–$5,581

Fully loaded adds employer payroll taxes, health and retirement benefits, software seats, and equipment at 1.25–1.4× base salary. That multiplier is a planning rule of thumb applied to this benchmark, not a surveyed cost figure. Commission, bonus, equity, and recruiting fees are not included.

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Key insights

Technical Support Pay by the Numbers

The middle half of Technical Support salaries spans $43,680–$47,840: a $4,160 spread, 9% of the $45,760 median.
A 75th-percentile Technical Support earns 1.1× the 25th-percentile salary.
The Technical Support median is 35% below the median Operations, Finance & People role ($70,000 across 115 roles).

What Drives Higher Technical Support Pay?

Years of experience and proven track record
Company stage and funding (later stage typically pays more)
Technical expertise and specialization
Location and remote work policies

FAQ

Technical Support salary

On a median base salary of $45,760, a Technical Support at a US SaaS company makes about $3,813 a month, $1,760 every two weeks, or $22.00 an hour over 2,080 working hours a year. The middle half of salaries (25th–75th percentile) works out to $3,640–$3,987 a month. These are base-pay equivalents before tax, and they leave out bonus, commission, and equity.

Expect the lower half of this benchmark. Across 19 verified SaaS Technical Support salaries, the 25th percentile is $43,680 and the median is $45,760. A Technical Support at a seed or Series A startup, or at a bootstrapped company under roughly $10M ARR, will often land between those two figures. Base pay typically moves toward and past the $47,840 75th percentile as the company adds headcount and ARR. Those stage bands are a rule of thumb applied to this benchmark, not a breakdown by company size, which the dataset does not report.

Budget for more than base salary. On a median base of $45,760, the fully loaded cost of a US Technical Support is roughly $57,200–$64,064 per year once employer payroll taxes (~7.65% FICA plus federal and state unemployment), health and retirement benefits, software seats, and equipment are added. That 1.25–1.4x multiplier is a planning rule of thumb applied to the benchmark on this page, not a surveyed cost figure. Commission, bonuses, and equity sit on top where the role carries them. Also budget one-off hiring costs: agency recruiting fees commonly run 15–25% of first-year base, and a new hire takes weeks to months to reach full productivity.

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