SaaS Salary Benchmarks

IT Support Specialist Salary Benchmarks

Compensation data for the IT Support Specialist role at US SaaS companies, based on 46 verified salaries.

Quartile breakdown All SaaS roles

Base salary · US SaaS46 salaries

$60,320

Median base salary

Bottom 25% avg$40,828Top 25% avg$87,846

Average base salary: $63,018
Typical range (P25–P75): $47,320–$86,200
Salaries analyzed: 46

Hiring for this role? At the median, one IT Support Specialist costs $60,320 a year in base salary.

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Overview

46 salaries

IT Support Specialist Salary Overview

Bottom 25% AverageAverage of the lowest-paid quarter · 12 salaries: $40,828
Middle 50% AverageAverage of the middle half · 21 salaries: $60,329
Top 25% AverageAverage of the highest-paid quarter · 13 salaries: $87,846

Median IT Support Specialist base pay by pay period

Per year: $60,320
Per month: $5,027
Every two weeks: $2,320
Per hour: $29.00

Base-pay equivalents before tax; hourly assumes 2,080 working hours a year.

IT Support Specialist salaries at SaaS companies average $63,018, with typical salaries ranging from $47,320 to $86,200. Based on 46 real salary data points from SaaS companies.

Quartile bands

Employees · annualized base

Detailed IT Support Specialist Compensation Breakdown

IT Support Specialist base salary by percentile band
Percentile Band	Salary range	Average Base Salary	# of salaries
Top 25%	$86,200 and up	$87,846	13 salaries
Middle 50%	$47,320–$86,200	$60,329	21 salaries
Bottom 25%	Under $47,320	$40,828	12 salaries

Hiring budget

Base salary · fully loaded

What Does an IT Support Specialist Cost to Hire?

Budget for IT Support Specialist hires at the 25th percentile, median and 75th percentile of this benchmark, as base salary and as fully loaded cost.

Pay level

Hires

One IT Support Specialist hire at the median: $60,320 a year in base salary, $75,400–$84,448 fully loaded.

Cost of one hire by pay level
Per hire	P2525th percentile	MedianMedian	P7575th percentile
Base salary / year	$47,320	$60,320	$86,200
Base salary / month	$3,943	$5,027	$7,183
Fully loaded / year1.25–1.4× base	$59,150–$66,248	$75,400–$84,448	$107,750–$120,680
Fully loaded / month1.25–1.4× base	$4,929–$5,521	$6,283–$7,037	$8,979–$10,057

Fully loaded adds employer payroll taxes, health and retirement benefits, software seats, and equipment at 1.25–1.4× base salary. That multiplier is a planning rule of thumb applied to this benchmark, not a surveyed cost figure. Commission, bonus, equity, and recruiting fees are not included.

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Key insights

IT Support Specialist Pay by the Numbers

The middle half of IT Support Specialist salaries spans $47,320–$86,200: a $38,880 spread, 64% of the $60,320 median.
A 75th-percentile IT Support Specialist earns 1.8× the 25th-percentile salary.
The IT Support Specialist median is 14% below the median Operations, Finance & People role ($70,000 across 114 roles).

What Drives Higher IT Support Specialist Pay?

Years of experience and proven track record
Company stage and funding (later stage typically pays more)
Technical expertise and specialization
Location and remote work policies

FAQ

IT Support Specialist salary

On a median base salary of $60,320, an IT Support Specialist at a US SaaS company makes about $5,027 a month, $2,320 every two weeks, or $29.00 an hour over 2,080 working hours a year. The middle half of salaries (25th–75th percentile) works out to $3,943–$7,183 a month. These are base-pay equivalents before tax, and they leave out bonus, commission, and equity.

Expect the lower half of this benchmark. Across 46 verified SaaS IT Support Specialist salaries, the 25th percentile is $47,320 and the median is $60,320. A IT Support Specialist at a seed or Series A startup, or at a bootstrapped company under roughly $10M ARR, will often land between those two figures. Base pay typically moves toward and past the $86,200 75th percentile as the company adds headcount and ARR. Those stage bands are a rule of thumb applied to this benchmark, not a breakdown by company size, which the dataset does not report.

Budget for more than base salary. On a median base of $60,320, the fully loaded cost of a US IT Support Specialist is roughly $75,400–$84,448 per year once employer payroll taxes (~7.65% FICA plus federal and state unemployment), health and retirement benefits, software seats, and equipment are added. That 1.25–1.4x multiplier is a planning rule of thumb applied to the benchmark on this page, not a surveyed cost figure. Commission, bonuses, and equity sit on top where the role carries them. Also budget one-off hiring costs: agency recruiting fees commonly run 15–25% of first-year base, and a new hire takes weeks to months to reach full productivity.

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