SaaS Salary Benchmarks

Customer Service Advisor Salary Benchmarks

Compensation data for the Customer Service Advisor role at US SaaS companies, based on 31 verified salaries.

Quartile breakdownAll SaaS roles
Base salary · US SaaS31 salaries
$108,000
Median base salary
Bottom 25% avg$0Top 25% avg$115,000
Average base salary
$109,484
Typical range (P25–P75)
$105,000–$115,000
Salaries analyzed
31

Hiring for this role? At the median, one Customer Service Advisor costs $108,000 a year in base salary.

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Overview
31 salaries

Customer Service Advisor Salary Overview

Bottom 25% AverageNo salaries in this band in the current sample
—
Middle 50% AverageAverage of the middle half · 18 salaries
$105,500
Top 25% AverageAverage of the highest-paid quarter · 13 salaries
$115,000

Median Customer Service Advisor base pay by pay period

Per year
$108,000
Per month
$9,000
Every two weeks
$4,154
Per hour
$51.92
Base-pay equivalents before tax; hourly assumes 2,080 working hours a year.

Customer Service Advisor salaries at SaaS companies average $109,484, with typical salaries ranging from $105,000 to $115,000. Based on 31 real salary data points from SaaS companies.

Quartile bands
Employees · annualized base

Detailed Customer Service Advisor Compensation Breakdown

Customer Service Advisor base salary by percentile band
Percentile BandSalary rangeAverage Base Salary# of salaries
Top 25%$115,000 and up$115,00013 salaries
Middle 50%$105,000–$115,000$105,50018 salaries
Bottom 25%——0 salaries
Hiring budget
Base salary · fully loaded

What Does a Customer Service Advisor Cost to Hire?

Budget for Customer Service Advisor hires at the 25th percentile, median and 75th percentile of this benchmark, as base salary and as fully loaded cost.

Pay level
Hires
1

One Customer Service Advisor hire at the median: $108,000 a year in base salary, $135,000–$151,200 fully loaded.

Cost of one hire by pay level
Per hireP25MedianP75
Base salary / year$105,000$108,000$115,000
Base salary / month$8,750$9,000$9,583
Fully loaded / year1.25–1.4× base$131,250–$147,000$135,000–$151,200$143,750–$161,000
Fully loaded / month1.25–1.4× base$10,938–$12,250$11,250–$12,600$11,979–$13,417
Fully loaded adds employer payroll taxes, health and retirement benefits, software seats, and equipment at 1.25–1.4× base salary. That multiplier is a planning rule of thumb applied to this benchmark, not a surveyed cost figure. Commission, bonus, equity, and recruiting fees are not included.

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Key insights

Customer Service Advisor Pay by the Numbers

  • The middle half of Customer Service Advisor salaries spans $105,000–$115,000: a $10,000 spread, 9% of the $108,000 median.
  • A 75th-percentile Customer Service Advisor earns 1.1× the 25th-percentile salary.
  • The Customer Service Advisor median is 66% above the median Customer Success & Support role ($65,000 across 23 roles).

What Drives Higher Customer Service Advisor Pay?

  • Years of experience and proven track record
  • Company stage and funding (later stage typically pays more)
  • Technical expertise and specialization
  • Location and remote work policies
FAQ
Customer Service Advisor salary

On a median base salary of $108,000, a Customer Service Advisor at a US SaaS company makes about $9,000 a month, $4,154 every two weeks, or $51.92 an hour over 2,080 working hours a year. The middle half of salaries (25th–75th percentile) works out to $8,750–$9,583 a month. These are base-pay equivalents before tax, and they leave out bonus, commission, and equity.

Expect the lower half of this benchmark. Across 31 verified SaaS Customer Service Advisor salaries, the 25th percentile is $105,000 and the median is $108,000. A Customer Service Advisor at a seed or Series A startup, or at a bootstrapped company under roughly $10M ARR, will often land between those two figures. Base pay typically moves toward and past the $115,000 75th percentile as the company adds headcount and ARR. Those stage bands are a rule of thumb applied to this benchmark, not a breakdown by company size, which the dataset does not report.

Budget for more than base salary. On a median base of $108,000, the fully loaded cost of a US Customer Service Advisor is roughly $135,000–$151,200 per year once employer payroll taxes (~7.65% FICA plus federal and state unemployment), health and retirement benefits, software seats, and equipment are added. That 1.25–1.4x multiplier is a planning rule of thumb applied to the benchmark on this page, not a surveyed cost figure. Commission, bonuses, and equity sit on top where the role carries them. Also budget one-off hiring costs: agency recruiting fees commonly run 15–25% of first-year base, and a new hire takes weeks to months to reach full productivity.

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