SaaS Salary Benchmarks

Customer Experience Manager Salary Benchmarks

Compensation data for the Customer Experience Manager role at US SaaS companies, based on 54 verified salaries.

Quartile breakdown All SaaS roles

Base salary · US SaaS54 salaries

$115,000

Median base salary

Bottom 25% avg$58,224Top 25% avg$148,279

Average base salary: $105,549
Typical range (P25–P75): $75,000–$125,250
Salaries analyzed: 54

Hiring for this role? At the median, one Customer Experience Manager costs $115,000 a year in base salary.

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Overview

54 salaries

Customer Experience Manager Salary Overview

Bottom 25% AverageAverage of the lowest-paid quarter · 12 salaries: $58,224
Middle 50% AverageAverage of the middle half · 28 salaries: $104,467
Top 25% AverageAverage of the highest-paid quarter · 14 salaries: $148,279

Median Customer Experience Manager base pay by pay period

Per year: $115,000
Per month: $9,583
Every two weeks: $4,423
Per hour: $55.29

Base-pay equivalents before tax; hourly assumes 2,080 working hours a year.

Customer Experience Manager salaries at SaaS companies average $105,549, with typical salaries ranging from $75,000 to $125,250. Based on 54 real salary data points from SaaS companies.

Quartile bands

Employees · annualized base

Detailed Customer Experience Manager Compensation Breakdown

Customer Experience Manager base salary by percentile band
Percentile Band	Salary range	Average Base Salary	# of salaries
Top 25%	$125,250 and up	$148,279	14 salaries
Middle 50%	$75,000–$125,250	$104,467	28 salaries
Bottom 25%	Under $75,000	$58,224	12 salaries

Hiring budget

Base salary · fully loaded

What Does a Customer Experience Manager Cost to Hire?

Budget for Customer Experience Manager hires at the 25th percentile, median and 75th percentile of this benchmark, as base salary and as fully loaded cost.

Pay level

Hires

One Customer Experience Manager hire at the median: $115,000 a year in base salary, $143,750–$161,000 fully loaded.

Cost of one hire by pay level
Per hire	P2525th percentile	MedianMedian	P7575th percentile
Base salary / year	$75,000	$115,000	$125,250
Base salary / month	$6,250	$9,583	$10,438
Fully loaded / year1.25–1.4× base	$93,750–$105,000	$143,750–$161,000	$156,563–$175,350
Fully loaded / month1.25–1.4× base	$7,813–$8,750	$11,979–$13,417	$13,047–$14,613

Fully loaded adds employer payroll taxes, health and retirement benefits, software seats, and equipment at 1.25–1.4× base salary. That multiplier is a planning rule of thumb applied to this benchmark, not a surveyed cost figure. Commission, bonus, equity, and recruiting fees are not included.

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Key insights

Customer Experience Manager Pay by the Numbers

The middle half of Customer Experience Manager salaries spans $75,000–$125,250: a $50,250 spread, 44% of the $115,000 median.
A 75th-percentile Customer Experience Manager earns 1.7× the 25th-percentile salary.
The Customer Experience Manager median is 70% above the median Operations, Finance & People role ($67,760 across 114 roles).

What Drives Higher Customer Experience Manager Pay?

Years of experience and proven track record
Company stage and funding (later stage typically pays more)
Technical expertise and specialization
Location and remote work policies

FAQ

Customer Experience Manager salary

On a median base salary of $115,000, a Customer Experience Manager at a US SaaS company makes about $9,583 a month, $4,423 every two weeks, or $55.29 an hour over 2,080 working hours a year. The middle half of salaries (25th–75th percentile) works out to $6,250–$10,438 a month. These are base-pay equivalents before tax, and they leave out bonus, commission, and equity.

Expect the lower half of this benchmark. Across 54 verified SaaS Customer Experience Manager salaries, the 25th percentile is $75,000 and the median is $115,000. A Customer Experience Manager at a seed or Series A startup, or at a bootstrapped company under roughly $10M ARR, will often land between those two figures. Base pay typically moves toward and past the $125,250 75th percentile as the company adds headcount and ARR. Those stage bands are a rule of thumb applied to this benchmark, not a breakdown by company size, which the dataset does not report.

Budget for more than base salary. On a median base of $115,000, the fully loaded cost of a US Customer Experience Manager is roughly $143,750–$161,000 per year once employer payroll taxes (~7.65% FICA plus federal and state unemployment), health and retirement benefits, software seats, and equipment are added. That 1.25–1.4x multiplier is a planning rule of thumb applied to the benchmark on this page, not a surveyed cost figure. Commission, bonuses, and equity sit on top where the role carries them. Also budget one-off hiring costs: agency recruiting fees commonly run 15–25% of first-year base, and a new hire takes weeks to months to reach full productivity.

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