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How Gong Tripled Its Valuation to $2.2B With 150% Net Revenue Retention

Amit Bendov explains how Gong reached a $2.2B valuation with 150% net dollar retention and an NPS of 72 while still running on its Series B money.

Amit Bendov · Gong

Published February 6, 2024
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What you’ll learn

Amit Bendov, co-founder and CEO of Gong, explains how the revenue intelligence platform raised a $200M Series D at a $2.2B valuation, about 3x its valuation from the prior round. He covers net dollar retention above 150%, an NPS of 72, and why Gong was still running on its Series B money with close to 330 people on the team.

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Sales attrition creates new leads

“if I use Gong at my current company and I'm leaving another, odds are we'll get a new lead”
Watch at 06:12

An NPS higher than the iPhone

“the iPhone when it was launched was at 66. That's probably the most successful consumer product that you could think of. Gong is rated higher, which is an anomaly for an enterprise software product.”
Watch at 08:49

Still running on Series B money

“We have been like pretty cash efficient largely because of the product strength and which drives strong unit economics. So we haven't even touched, we're still running on a Series B money, right?”
Watch at 11:38

Three rules for content

“We have three attributes for content. First, it's easy to consume, so not like 13 pages white papers that are a budget to read.”
Watch at 19:45

How Gong measures its CSMs

“CSMs are measured mostly on NPS, they're not sales people, they want to make sure the customer is getting the best possible service.”
Watch at 22:15

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About the speaker

Amit Bendov

Co-founder & CEO · Gong

Company revenue
$100M

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