SaaS Salary Benchmarks

Technical Support Engineer Salary Benchmarks

Compensation data for the Technical Support Engineer role at US SaaS companies, based on 40 verified salaries.

Quartile breakdown All SaaS roles

Base salary · US SaaS40 salaries

$73,500

Median base salary

Bottom 25% avg$38,935Top 25% avg$543,022

Average base salary: $181,313
Typical range (P25–P75): $41,600–$182,874
Salaries analyzed: 40

Hiring for this role? At the median, one Technical Support Engineer costs $73,500 a year in base salary.

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Overview

40 salaries

Technical Support Engineer Salary Overview

Bottom 25% AverageAverage of the lowest-paid quarter · 8 salaries: $38,935
Middle 50% AverageAverage of the middle half · 22 salaries: $68,673
Top 25% AverageAverage of the highest-paid quarter · 10 salaries: $543,022

Median Technical Support Engineer base pay by pay period

Per year: $73,500
Per month: $6,125
Every two weeks: $2,827
Per hour: $35.34

Base-pay equivalents before tax; hourly assumes 2,080 working hours a year.

Technical Support Engineer salaries at SaaS companies average $181,313, with typical salaries ranging from $41,600 to $182,874. Based on 40 real salary data points from SaaS companies.

Quartile bands

Employees · annualized base

Detailed Technical Support Engineer Compensation Breakdown

Technical Support Engineer base salary by percentile band
Percentile Band	Salary range	Average Base Salary	# of salaries
Top 25%	$182,874 and up	$543,022	10 salaries
Middle 50%	$41,600–$182,874	$68,673	22 salaries
Bottom 25%	Under $41,600	$38,935	8 salaries

Hiring budget

Base salary · fully loaded

What Does a Technical Support Engineer Cost to Hire?

Budget for Technical Support Engineer hires at the 25th percentile, median and 75th percentile of this benchmark, as base salary and as fully loaded cost.

Pay level

Hires

One Technical Support Engineer hire at the median: $73,500 a year in base salary, $91,875–$102,900 fully loaded.

Cost of one hire by pay level
Per hire	P2525th percentile	MedianMedian	P7575th percentile
Base salary / year	$41,600	$73,500	$182,874
Base salary / month	$3,467	$6,125	$15,240
Fully loaded / year1.25–1.4× base	$52,000–$58,240	$91,875–$102,900	$228,593–$256,024
Fully loaded / month1.25–1.4× base	$4,333–$4,853	$7,656–$8,575	$19,049–$21,335

Fully loaded adds employer payroll taxes, health and retirement benefits, software seats, and equipment at 1.25–1.4× base salary. That multiplier is a planning rule of thumb applied to this benchmark, not a surveyed cost figure. Commission, bonus, equity, and recruiting fees are not included.

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Key insights

Technical Support Engineer Pay by the Numbers

The middle half of Technical Support Engineer salaries spans $41,600–$182,874: a $141,274 spread, 192% of the $73,500 median.
A 75th-percentile Technical Support Engineer earns 4.4× the 25th-percentile salary.
The Technical Support Engineer median is 32% below the median Engineering & Product role ($107,320 across 63 roles).

What Drives Higher Technical Support Engineer Pay?

Years of experience and proven track record
Company stage and funding (later stage typically pays more)
Technical expertise and specialization
Location and remote work policies

FAQ

Technical Support Engineer salary

On a median base salary of $73,500, a Technical Support Engineer at a US SaaS company makes about $6,125 a month, $2,827 every two weeks, or $35.34 an hour over 2,080 working hours a year. The middle half of salaries (25th–75th percentile) works out to $3,467–$15,240 a month. These are base-pay equivalents before tax, and they leave out bonus, commission, and equity.

Expect the lower half of this benchmark. Across 40 verified SaaS Technical Support Engineer salaries, the 25th percentile is $41,600 and the median is $73,500. A Technical Support Engineer at a seed or Series A startup, or at a bootstrapped company under roughly $10M ARR, will often land between those two figures. Base pay typically moves toward and past the $182,874 75th percentile as the company adds headcount and ARR. Those stage bands are a rule of thumb applied to this benchmark, not a breakdown by company size, which the dataset does not report.

Budget for more than base salary. On a median base of $73,500, the fully loaded cost of a US Technical Support Engineer is roughly $91,875–$102,900 per year once employer payroll taxes (~7.65% FICA plus federal and state unemployment), health and retirement benefits, software seats, and equipment are added. That 1.25–1.4x multiplier is a planning rule of thumb applied to the benchmark on this page, not a surveyed cost figure. Commission, bonuses, and equity sit on top where the role carries them. Also budget one-off hiring costs: agency recruiting fees commonly run 15–25% of first-year base, and a new hire takes weeks to months to reach full productivity.

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