America's Center, St. Louis
May 15th, 2024
5 500
$1,218
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Gainsight Pulse 2024 was the premier customer success conference, bringing together CS leaders, executives, and practitioners to advance the discipline of customer success. As Gainsight's flagship event, Pulse set the agenda for the customer success profession with deep sessions on retention strategy, net revenue retention, customer health scoring, and building customer-centric organizations at scale.
The 2024 edition emphasized the critical role of customer success in driving net revenue retention and sustainable growth. Sessions explored advanced frameworks for identifying expansion opportunities, reducing churn through proactive engagement, and building customer health models that accurately predict outcomes. Leaders from top SaaS companies shared how their CS organizations directly contribute to revenue growth.
Pulse 2024 addressed the maturing customer success profession, covering topics like CS operations, career development for CS professionals, the integration of AI into customer success workflows, and the evolving relationship between CS, sales, and product teams. The conference reinforced customer success as a strategic business function rather than a reactive support role.
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