Location
America's Center, St. Louis
Gainsight PulseSaaS Event
Gainsight Pulse
Date
May 15th, 2024
Attendees
5 500
Starting price
$1,218
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About This Conference
Gainsight Pulse 2024
Gainsight Pulse 2024 was the premier customer success conference, bringing together CS leaders, executives, and practitioners to advance the discipline of customer success. As Gainsight's flagship event, Pulse set the agenda for the customer success profession with deep sessions on retention strategy, net revenue retention, customer health scoring, and building customer-centric organizations at scale.
Driving Net Revenue Retention Through Customer Success
The 2024 edition emphasized the critical role of customer success in driving net revenue retention and sustainable growth. Sessions explored advanced frameworks for identifying expansion opportunities, reducing churn through proactive engagement, and building customer health models that accurately predict outcomes. Leaders from top SaaS companies shared how their CS organizations directly contribute to revenue growth.
The Evolution of Customer Success as a Profession
Pulse 2024 addressed the maturing customer success profession, covering topics like CS operations, career development for CS professionals, the integration of AI into customer success workflows, and the evolving relationship between CS, sales, and product teams. The conference reinforced customer success as a strategic business function rather than a reactive support role.
Frequently Asked Questions
Common questions about this event edition.
Gainsight Pulse is the flagship annual conference for the customer success community, hosted by Gainsight. It gathers CS leaders, practitioners, and executives to share strategies for driving retention, expansion, and customer outcomes. Pulse is widely regarded as the most influential event in the customer success profession.
Pulse 2024 attracted customer success managers, CS operations leaders, VPs of Customer Success, Chief Customer Officers, and SaaS executives. Attendees came from companies of all sizes looking to improve customer retention, grow net revenue retention, and build world-class CS organizations.
Key topics included net revenue retention strategies, customer health scoring, churn prediction and prevention, CS operations, AI in customer success workflows, expansion revenue playbooks, and building customer-centric organizational cultures.
Customer success is a primary driver of SaaS growth through retention and expansion. Pulse provides the frameworks, benchmarks, and peer connections that CS teams need to improve outcomes. For SaaS companies, strong customer success directly translates to better NRR, lower churn, and more efficient growth.
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