What is Gainsight Pulse and who should attend?

Gainsight Pulse is the premier customer success conference, drawing 5,000+ CS leaders, RevOps professionals, and SaaS executives. It covers retention, expansion revenue, and CS strategy.

Where and when is Gainsight Pulse held?

Gainsight Pulse is typically held in the spring in Las Vegas or San Francisco for two to three days. Pulse Europe serves the EMEA community.

How much do Gainsight Pulse tickets cost?

Gainsight Pulse tickets range from $1,000 to $2,000 for full passes, with early-bird and customer discounts available.

What topics are covered at Gainsight Pulse?

Pulse covers onboarding, health scoring, churn prediction, expansion motions, CS operations, AI-powered tools, and digital CS at scale. Sessions include both Gainsight product content and CS strategy.

Is Gainsight Pulse worth attending for SaaS founders?

Gainsight Pulse is valuable for SaaS founders focused on retention and expansion. Sessions on NRR, churn reduction, and building CS teams are relevant to founders scaling past $1M ARR.

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Gainsight Pulse Events

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CONFERENCE OVERVIEW

Avg. ticket price

$1,218

Avg. attendees

5,500

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Past Events

Gainsight Pulse

America's Center, St. Louis

May 15th, 2024

5 500

Price

$1,218

Details

About This Conference

The Premier Customer Success Conference

Gainsight Pulse is the definitive conference for the customer success profession, drawing 5,000+ CS leaders, revenue operations professionals, and SaaS executives to explore retention, expansion, and the evolving role of customer success in recurring revenue businesses. As customer success has grown from a support function to a strategic growth lever, Pulse has become the event where CS leaders set the agenda for the industry.

Gainsight Pulse in Las Vegas

Recent editions of Gainsight Pulse have been held in Las Vegas, providing a central location for CS teams across North America. The multi-day event features keynotes, breakout sessions, hands-on workshops, and the Pulse Awards recognizing excellence in customer success. Gainsight also hosts Pulse Europe for the EMEA customer success community, expanding the event's global reach.

AI and Customer Success at Pulse

Gainsight Pulse has increasingly focused on how AI agents and automation are transforming customer success operations. Sessions cover AI-powered health scoring, automated playbooks for at-risk accounts, digital customer success at scale, and using predictive analytics to drive expansion revenue. Gainsight's own AI capabilities — including Atlas AI — are typically showcased at the event alongside broader industry trends.

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Frequently Asked Questions

Common questions attendees ask before deciding whether this conference is the right fit.

Gainsight Pulse is the premier customer success conference, hosted by Gainsight — the leading customer success platform. The event draws 5,000+ customer success leaders, revenue operations professionals, and SaaS executives for sessions on retention, expansion revenue, and the evolving CS profession. It is essential for VP/Director-level CS leaders, CROs focused on net revenue retention, and SaaS founders building their CS function.

Gainsight Pulse is typically held in the spring, with recent editions hosted in Las Vegas and San Francisco. The event runs for two to three days. Gainsight also hosts Pulse Europe for the EMEA customer success community. Check the upcoming events section above for exact dates and location of the next edition.

Gainsight Pulse ticket prices typically range from $1,000 to $2,000 for full conference passes, with early-bird discounts available. Gainsight customers often receive discounted or complimentary passes. Virtual attendance options may be available at lower price points. Check the upcoming events section above for current pricing.

Pulse sessions cover the full customer success lifecycle: onboarding and time-to-value optimization, health scoring and churn prediction, expansion and upsell motions, customer success operations and automation, AI-powered CS tools, digital customer success at scale, and aligning CS with sales and product teams. The event features both Gainsight product deep-dives and platform-agnostic CS strategy.

Gainsight Pulse is worth attending for SaaS founders who recognize customer success as a growth lever. Sessions on net revenue retention, reducing logo churn, and building CS from scratch are directly relevant to founders scaling past $1M ARR. The networking with experienced CS leaders can also help with hiring. Browse our verified attendee reviews above.