How we built a $6M SaaS company that everyone wants to work for

How we built a $6M SaaS company that everyone wants to work for Andy Alsop CEO, The Receptionist

It’s two weeks before Christmas

Who We Are

Our Just Cause To build a world where a company’s profits fuel the mission to be in service to its employees and the community.

Quick Poll

Who loves dealing with employee issues? We’re all desperate to succeed. Managing employees is NOT easy. Sometimes it seems like employees are standing in the way.

Status Quo

Shareholder Supremacy "Corporations have no higher purpose than maximizing profits for their shareholders." - Capitalism and Freedom, Milton Friedman

Shareholder Supremacy has been misinterpreted

Are Shareholders Bad? NO

Prevailing Order Shareholders Customers Employees 1 ??? ???

But, what’s the problem? Stress caused by… Stress caused by misalignment Constant conflict Shareholders or employees Which do I choose? Misalignment Conflict Tension

So, what’s the answer? Employee Supremacy

What is Employee Supremacy?

You have to prioritize Employees Customers Shareholders 1 2 3

When you put employees first, you put shareholders first.

Why do we do this? And why should you? Not just a love fest! You’re in business to make money You’re a capitalist!

We’re not alone Sir Richard Branson, Virgin Danny Myer, Shake Shack Sam Walton, early days of Walmart Herb Kelleher, early days of SW airlines Yvon Chouinard, Patagonia, Inc.

Proof in results: 13 employees 3+ years 6 with more than 5+ yrs $225k+ rev/empl 6,000 locations An NPS score of 64 G2 ratings

How? It’s not just “employee first” “We are powered by Employee Supremacy!” Never wanted to experience the Anne situation again First, check your ego at the door

Resources Entrepreneurial Operating System (EOS) Simon Sinek’s Infinite Game Strict hiring process

Hiring Process Screening Call Hiring Manager Interview Simulation Skills Interview Culture Fit Interview Candidate Debrief

So, what’s next?

The Employee Supremacy Experience Rain Hyneman Customer Experience Representative Joined: Aug ‘21 “ Everyone at the company — from my colleagues to my CEO — knows that I'm a human being with unique skills and dreams, instead of an expense or a line item.”

The Employee Supremacy Experience Samantha Penrod Account Executive Joined: Dec ‘17 “ We all have skin in the game. We know our values, we all show up and care, and how we’re treated is a sign of mutual respect. This creates harmony that ultimately leads to happier customers.”

The Employee Supremacy Experience LizAnn Nealing Director of Customer Experience Joined: Mar ‘22 “ I can try new things without fear of repercussion if that thing doesn't work out. We get to treat everything as a learning opportunity.”

The Employee Supremacy Experience Joel W. Cabrera Accounting Specialist Joined: Mar ‘23 “ I'm treated with dignity and respect: I'm not just another dispensable cog; my value and worth is seen, appreciated, and celebrated every day.”

Employee Supremacy 5-Part Series Andy Alsop #EmployeeSupremacy WATCH:

Andy Alsop CEO, The Receptionist