How I Helped Rippling Hire Their First 5 CSM's after $45m Series A

...and lessons from Gorgias, other SaaS Brands on building CSM teams

Created by: Sara Roberts

Last updated: 28th Sep, 2023

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Templates and Course Files

  • Video
  • How I Helped Rippling Hire Their First 5 CSM's after $45m Series A, and lessons from Gorgias, other SaaS Brands on building CSM teams slide deck

Course Content

Instructor

Sara Roberts

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Founder of Bayview Talent

Sara Roberts specializes in scaling customer success teams at early-stage tech startups. Trusted by top VCs including Sequoia, Kleiner Perkins, and Andreessen Horowitz, Sara is known for her direct, decisive, and results-oriented approach. She personally runs all searches, including sourcing, screening, and managing all candidates, ensuring she maintains a pulse on the market and allowing her to guarantee high-quality placements.

FTE's:2

Fast growing SaaS companies offer this course to their employees

Excel file and training we used to launch our profit sharing plan at our $3m ARR SaaS company.

Fast growing SaaS companies