How I Helped Rippling Hire Their First 5 CSM's after $45m Series A
Who to hire, how to source and message candidates, and why to close early, drawn from building CSM teams at Rippling and Gorgias
Sara Roberts · Bayview Talent
Published March 15, 2023- Format
- SaaSOpen 2023 NYC
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How I Helped Rippling Hire Their First 5 CSM's after $45m Series A, and lessons from Gorgias, other SaaS Brands on building CSM teams slide deck
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Sara Roberts specializes in scaling customer success teams at early-stage tech startups. Trusted by top VCs including Sequoia, Kleiner Perkins, and Andreessen Horowitz, Sara is known for her direct, decisive, and results-oriented approach. She personally runs all searches, including sourcing, screening, and managing all candidates, ensuring she maintains a pulse on the market and allowing her to guarantee high-quality placements.
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