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NPS is A Lie, Here's What To Do Instead

Why the question, the math, and the framing fail, plus referral behavior and leading indicators to track instead

Heather O'Neill · Pixels for Humans

Published March 29, 2024
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About the speaker
Heather O'Neill

Heather O'Neill

Strategic Partner/CEO · Pixels for Humans

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Heather is the Strategic Partner & CEO at Pixels for Humans. Additionally, Heather has had 2 past jobs including President & COO/CFO at Above the Fold. She believes that you don't have to compromise your values and ethics to grow your team, startup, or SaaS company. She wants people to work with her to scale successfully *because* of their values, not in spite of them.

Company revenue
$500K
Team size
1

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