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The Closers M&A Playbook: How I Sold Grasshopper for $100m+

... How I buy companies today (and how you can get me to pay the most)

David Hauser · Grasshopper

Published September 1, 2022
About this resource

David Hauser, Founder of Grasshopper, exited for $170m. Now he acquires companies. In this keynote, he says what he’s looking for:

- How we measure addressable market

- Importance of return on ad spend (ROAS)

- Why revenue growth doesn’t always matter

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What you’ll learn

David Hauser discusses the Grasshopper exit through growth channels, business quality, and acquisition readiness. He focuses on the characteristics that raise a company’s value, including repeatable customer economics, a strong management team, and a thoughtful M&A process.

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Key moments

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Investing in growth channels

“people that come to you and say David here's what I'm going to do and here's why I'm going to do it and I'll come back to you when it's done right so those were those changes that happened there also the biggest changes that really happened through these periods paid advertising each of these periods we found a new marketing channel and put more and more money into it plain and simple right like people want to stand up here and give you complex things we paid more marketing dollars we”

Timing and acquisition value

“I I I I I have to say that I think there was a definitely a timing and luck factor to that we built a great company but someone way overpaid for it so tricks um and uh they've done very well now right so I think the company will do 85 million dollars this year and you know definitely will hit their 100 million dollar Target which was part of the metric that they decided on before they bought things um but they overpaid at the time um and that that really I think”

What makes a business valuable

“um how how much do I have to resell right if I have to resell my entire customer base again and again that's much more risky much less valuable right so each of these metrics are the things in your business that make it more valuable addressable Market is really one that's interesting to me because a lot of people think about size of addressable market and I think quite honestly that doesn't matter for most of us in the room right unless you're doing hundreds”

Why a management team matters

“suggest thinking about all of these categories for how you can make your business most valuable for yourself and then how we on the other side of it think about these things so a few of the stuff that's not on the Matrix um necessarily but I did want to talk about from an m a standpoint um first like I mentioned at grasshopper we got out of the business we had a management team this was tremendously valuable to the acquirer for so many reasons first the transition was easy”

Navigating the M&A process

“conversation is a no-go go conversation we learned this from the the bankers we had involved to help us through that process so at grasshopper we sold the company in May um we closed the deal in May um six weeks later after we closed that deal an activist investor uh told Citrix they had to sell off all of their SAS business so we were weeks away from the deal not”

Grasshopper’s bootstrapped exit

“Why David? Bootstrapped Grasshopper to an overnight success after 11 years, $30m+ ARR and sale to Citrix Bootstrapped Chargify to $3m ARR, investment from Mark Cuban and sale to Scaleworks Lost over a $1m building a “labs” concept within Grasshopper Investor in over 75 companies, mostly SaaS Grasshopper”

Debt for known marketing

“Grasshopper Revenue Growth Wanted to stay bootstrapped, get cash Raised $15m of debt in 2013 2013 5 year payback period Poured it into known marketing 12% interest rate No warrants 3 months to negotiate”

Market, customers, and money

“Over the next 20 minutes: How we measure addressable market I’m going to show you how I acquire companies: MARKET CUSTOMERS MONEY Why we care about competitors Are existing channels a real moat or not? How I use average order value (AOV) Importance of return on ad spend (ROAS) Spend on new customers, exp. opportunity Why revenue growth doesn’t always matter EBITDA multiples I pay Gross margin has to be above 70% for me to care”

Weighted acquisition rankings

“With Weights of 0, 3, and 5”

Build an independent team

“Outside the Matrix: Get yourself out of the business (use assistants, create dossier’s) Build a strong and independent team Document all systems and processes do anyone could learn”

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Resource files

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  • How to set up a SaaS Data Room

  • The Closers M&A Playbook: How I Sold Grasshopper for $100m+ - Slide Deck

About the speaker
David Hauser

David Hauser

Managing Partner · Grasshopper

David Hauser is an American entrepreneur, speaker and angel investor He is best known for co-founding the Grasshopper Group, a virtual telephone service acquired by the Citrix Systems for $170 million in 2015. Hauser is a founding member of the National Entrepreneurs' Day and has co-founded a number of tech companies including Grasshopper, Chargify, Spreadable PopSurvey, Deck Foundry, and others

Company revenue
$43M
Team size
5000

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Slide text

Find a passage in the slides and open the original deck.

19 passages

Founderpath mastermind context

  1. Founderpath CEO Private Mastermind When Founderpath finances your SaaS business, you get exclusive access to industry experts. Get your offer at Founderpath.com

Grasshopper growth and exit

  1. What I Learned From Exiting for $170m David Hauser Founder of Grasshopper Founder500, Sept 2022 .. And 11 metrics I analyze today before buying companies

  2. Why David? Bootstrapped Grasshopper to an overnight success after 11 years, $30m+ ARR and sale to Citrix Bootstrapped Chargify to $3m ARR, investment from Mark Cuban and sale to Scaleworks Lost over a $1m building a “labs” concept within Grasshopper Investor in over 75 companies, mostly SaaS Grasshopper

  3. Grasshopper Revenue Growth

Using debt to fund known marketing

  1. Grasshopper Revenue Growth Wanted to stay bootstrapped, get cash Raised $15m of debt in 2013 2013 5 year payback period Poured it into known marketing 12% interest rate No warrants 3 months to negotiate

  2. Invested in Founderpath because of my Grasshopper story… :)

  3. Grasshopper Revenue Growth Citrix Pays $165m Cash, $8.6m Stock Had 40 employees, $30m bootstrapped ($800k rev/employee) 2015

  4. Citrix Pays $165m Cash, $8.6m Stock Had 40 employees, $30m bootstrapped ($800k rev/employee)

The acquisition evaluation framework

  1. Over the next 20 minutes: How we measure addressable market I’m going to show you how I acquire companies: MARKET CUSTOMERS MONEY Why we care about competitors Are existing channels a real moat or not? How I use average order value (AOV) Importance of return on ad spend (ROAS) Spend on new customers, exp. opportunity Why revenue growth doesn’t always matter EBITDA multiples I pay Gross margin has to be above 70% for me to care

Ranking acquisition targets

  1. 11 Metrics I look at Before I decide to Acquire

  2. 11 Metrics Each Have 3 Stages of “Rankings”

  3. With Weights of 0, 3, and 5

  4. I’d Go Buy Company Number 3 Because Scored 36 (The Highest)

  5. This excel file template available on USB (at Founderpath booth)

Operating beyond the founder

  1. Outside the Matrix: Get yourself out of the business (use assistants, create dossier’s) Build a strong and independent team Document all systems and processes do anyone could learn

  2. Outside the Matrix: Get yourself out of the business (use assistants, create dossier’s) Build a strong and independent team Document all systems and processes do anyone could learn Actively think about or build a data room, creates discipline

  3. Outside the Matrix: Get yourself out of the business (use assistants, create dossier’s) Build a strong and independent team Document all systems and processes do anyone could learn Actively think about or build a data room, creates discipline Leave some meat on the bone Don’t worry about running a “process” as much as finding the right buyer Timing matters Every conversation is a go / no go conversation

  4. Over the last 20 minutes… How we measure addressable market I showed you: MARKET CUSTOMERS MONEY Why we care about competitors Are existing channels a real moat or not? How I use average order value (AOV) Importance of return on ad spend (ROAS) Spend on new customers, exp. opportunity Why revenue growth doesn’t always matter EBITDA multiples I pay Gross margin has to be above 70% for me to care

  5. March 2022 David Hauser Founder of Grasshopper